Category Archives: Services

A Concept Design Idea for a University Student Dashboard

Recently I have taken a small detour at work back into service design from my current work. You can read more about the circumstances in this blog post. I have been working with Juha Martikainen and together we have designed … Continue reading

Posted in Services | 5 Comments

It’s not just about talent and effort – how you work matters a lot

In this day and age there is so much knowledge about how to work effectively in different circumstances that surely there isn’t anything left to talk about. There is Scrum for projects, Lean for just about everything and pommodoro to … Continue reading

Posted in Management, Methods and frameworks, Services | 2 Comments

Hyvää asiakaspalvelua ja tiketit kuriin! Sama asia?

Asiakaspalvelu. Sitä tehdään  lähes kaikissa vielä Suomessa olevissa työpaikoissa. Yleensä se on ainakin jollain tasolla välttämättömyys, mutta parhaimmillaan antaa myös kilpailuedun muihin toimijoihin nähden.  Pienemmissä organisaatioissa se sujuu usein ihan hyvin ad hoc – mallilla kunhan kaikki ymmärtävät  sen arvon. … Continue reading

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